- You may request a return within 30 days after delivery. We will provide a prepaid return label and cover the return shipping
Refund & Return Policy
At wuguku,We are committed to ensuring that you are satisfied with every piece of clothing product you purchase. We understand that sometimes problems may arise, so we strive to make the return and refund process as simple and convenient as possible.
Cancellation
- We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Announcements
- Custom-order or personalised items do not have a right to 30 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. - If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
- Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How to Initiate a Return
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Contact Support: Email us at service@wuguku.com with your Order Number, the item(s) you wish to return, and the reason for return (along with clear photos/videos if the item is damaged or defective).
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Receive Authorization: Once approved, our support team will provide you with return authorization instructions.
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Pack & Ship: Securely pack the item according to our packaging requirements and send it to our designated return address below:
Return Address:
Refunds & Processing
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Inspection: Once your returned item is received at our address and inspected to confirm it is in its original condition and properly packaged, we will notify you of the approval or rejection of your refund.
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Refund Processing: Approved refunds will be credited back to your original payment method within 7–10 business days. (Processing times may vary depending on your bank or card issuer.)
Damaged or Defective Items
- Please inspect your order upon arrival. If you receive an item that is damaged, defective, or incorrect, please contact us immediately within 7 days of delivery at service@wuguku.com with clear photo or video proof. We will promptly provide a replacement or issue a full refund, including shipping costs.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@wuguku.com.
Please contact our Customer service at service@wuguku.com to get the return address.
Exchanges
- We do not offer direct exchanges. If you would like a different product, color, or size, please initiate a return for the original item and place a new order on our website once the return is approved.
Return Address:Bloom Goods Inc, United States. Please contact service@wuguku.com to obtain a return authorization (RMA) before shipping. Refunds are processed within 7-10 business days of receiving your return.