- Please ensure you provide a detailed delivery address (street number is required). Otherwise our customer service team will notify you. This may delay shipping.
- When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
- If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it!
- If you need more detailed information, please send us an email at service@wuguku.com and we'll help you out!
Delivery Requirements
- Please check the package carefully upon receipt. If you find any damage or missing, please contact us immediately and provide relevant proof within 24 hours.
- If you haven't received your order within 30 business days of receiving your shipping confirmation email, please contact us at service@wuguku.com with your name and order number, and we will look into it for you.
After-sales Service
- If the product is damaged or missing due to transportation problems, we will provide refund services according to the specific circumstances. Please contact our customer service team in time.
If you have any other questions, please contact us and we will do our best to help you out.